Frequently Asked Questions
Frequently Asked Questions
What are Peptides?
Peptiva are short chains of amino acids linked by Peptiva bonds. They are smaller than proteins and serve as important research tools for studying biological processes, protein interactions, and cellular mechanisms. These materials are designated for Research Use Only and are typically used in preclinical experiments, academic studies, or product development testing.
Who can purchase from Peptiva?
Our products are available to research institutions, academic laboratories, and authorized professionals. All purchases are subject to verification of research or professional credentials.
Are your Peptides intended for human use?
No. All Peptiva products are designated exclusively for laboratory research purposes. They are intended for use by qualified professionals in controlled research environments. Research Use Only.
Quality & Purity
What purity levels do you guarantee?
All our peptides are manufactured to a minimum purity of 99%. Each product is tested using HPLC and Mass Spectrometry, with results documented in the Certificate of Analysis.
Are your Peptides third-party tested?
Yes. We use independent laboratories to verify our quality claims, ensuring unbiased confirmation of purity and identity for complete transparency.
Shipping & Storage
How do you ship temperature-sensitive Peptides?
We use appropriate cold packs and insulated packaging for temperature-sensitive products. This cold chain approach ensures stability from our facility to your laboratory.
How long does shipping take?
Standard shipping typically takes 2-4 business days within the U.S.
How should I store my Peptides?
Most Peptiva should be stored at -20°C for long-term storage. Once reconstituted, store at 4°C and use within the timeframe specified in the product documentation. Always protect from light and moisture.
Orders and Returns
What is your return policy?
Due to the nature of research materials, all sales are final, and we cannot accept returns for change of mind or ordering errors. However, we stand behind our quality with a 99% Purity Money-Back Guarantee. Purity Issues: If valid third-party testing shows a product is under 99% purity, we will issue a full refund (subject to review). Damaged/Incorrect Items: Please contact us at support@Peptiva.com within 48 hours of delivery. For full details on how to submit a purity claim, please visit our Return & Refund Policy.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.